Terms and Conditions

Effective October 28, 2026.

Agreement to these terms

These Terms and Conditions govern use of the Collapsible Pallet Containers website, quote tools, customer accounts and related services operated by Wholesale Industry LLC. By using the site or submitting an order, you agree to these terms together with the terms shown on the applicable quote, invoice or order document. Our Privacy Policy explains how we handle personal information, and by using the site you also agree to it.

Product information and availability

Product descriptions, photographs, specifications, availability and pricing may change. New, used, reconditioned and surplus collapsible bulk containers and related handling products may vary by lot. Website content and a quote request do not constitute acceptance of an order. The final product, quantity, condition, price, freight and timing are established by the accepted written transaction documents. We do not guarantee that descriptions, images, specifications, prices or stock counts are complete or error-free, and we may correct errors or inaccuracies at any time. Some products ship directly from partner suppliers or yards, and availability for those products is based on supplier-reported inventory.

Quotes, orders and payment

Quotes may be limited by time, quantity and availability. Orders are subject to acceptance and any stated deposit, credit, payment or tax requirements. Changes or cancellations may result in charges when product has been reserved, prepared, shipped or specially obtained. We may refuse or cancel an order, in whole or in part, for reasons including product unavailability, errors in a description, price, quantity or freight charge, errors in the order, inability to verify the buyer or the payment, or suspected fraud or an unauthorized transaction. If we cancel an order after payment, we will refund the amount paid for the cancelled portion. Prices and freight charges may be revised before we accept an order, and may be adjusted after acceptance if carrier rates, fuel or accessorial charges, duties or other costs outside our control change; if that happens, the buyer may cancel the affected order before it ships. Payment must be made by the methods stated on the quote, invoice or checkout. The buyer confirms that it is authorized to use the payment method provided and that the information it supplies is accurate and complete, and authorizes us to share payment information with payment processors and financial institutions to complete the transaction. We are not liable for delay or non-delivery caused by a failed or declined payment authorization.

Pickup, freight and delivery

Pickup and delivery arrangements must be confirmed before travel or shipment. Delivery estimates depend on inventory, carrier availability, destination, access, appointment requirements and events outside our reasonable control. Freight terms, unloading responsibilities and transfer of risk are governed by the applicable quote, invoice, bill of lading or other order document.

Inspection, claims and returns

Inspect products promptly at pickup or delivery. Report visible shortages or damage on the delivery record and contact us promptly with supporting photographs and documentation. Returns require prior authorization and may be limited by product condition, special-order status, freight costs and the written terms of the transaction.

Suitability and warranties

The buyer is responsible for confirming that a product, material, prior-use history, dimensions, load rating, fittings and condition are suitable for the intended use. Food, potable-water, hazardous-material and other regulated applications require application-specific review. Any warranty is limited to the warranty expressly stated in the applicable transaction documents or provided by the manufacturer. Used, reconditioned and surplus products are sold as-is and as-available. To the extent permitted by law, we disclaim all other warranties, express or implied, including implied warranties of merchantability and fitness for a particular purpose. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

Accounts and acceptable use

Account holders are responsible for protecting their credentials and for authorized activity performed through their accounts. You may not misuse the site, interfere with its operation, attempt unauthorized access or use its content or services unlawfully. We may suspend or terminate an account or access to the site at any time, with or without notice, for breach of these terms, suspected fraud or misuse.

Site content

Site content, branding and original materials are owned by Wholesale Industry LLC or used with permission. They may not be copied, republished or exploited commercially without authorization, except as permitted by law.

Service limitations

To the extent permitted by law, the site and its general informational content are provided without guarantees beyond those expressly stated in accepted transaction documents. Wholesale Industry LLC is not responsible for indirect or consequential losses arising from use of the site. To the extent permitted by law, our total liability arising from any order or from these terms is limited to the amount the buyer actually paid us for the product giving rise to the claim, or $100 if nothing was purchased.

Third-party sites and services

The site may link to third-party websites or services, including carriers and payment providers. We do not control them and are not responsible for their content, policies or practices. Please review their terms before using them.

Legal compliance

By ordering, you represent that you are not located in a country subject to a U.S. government embargo, that you are not on any U.S. government list of prohibited or restricted parties, and that you will use and resell products in compliance with applicable law.

Disputes

If a concern or dispute arises, please contact us first and give us a reasonable opportunity to resolve it informally before starting any formal proceeding. These terms, and any dispute arising from them or from a transaction with us, are governed by the laws of the State of New Jersey, without regard to its conflict-of-law rules. Any legal action must be brought exclusively in the state or federal courts located in the State of Florida, and you consent to the jurisdiction and venue of those courts.

General terms

If any provision of these terms is held unenforceable, it will be applied to the greatest extent permitted and the remaining provisions will stay in effect. Our failure to enforce a provision is not a waiver of it. These terms and the applicable accepted quote, invoice or order document are the entire agreement for a transaction; if they conflict, the accepted quote, invoice or order document controls for that transaction.

Changes and contact

We may update these terms as the site and business practices change. The effective date above reflects the latest revision. Questions about these terms or a transaction may be submitted through the Contact page.